How to complain about Guazi second-hand cars: Popular complaint channels and solutions on the Internet in the past 10 days
In recent years, second-hand car trading platforms have gradually become an important channel for consumers to purchase cars, but with them, complaints have also increased. As a well-known platform in China, the complaint handling mechanism of Guazi used cars has attracted much attention. This article combines hot topics across the Internet in the past 10 days to compile a structured complaint guide to help users safeguard their rights efficiently.
1. Hotspot data on second-hand car complaints in the past 10 days
| Complaint type | Proportion | Typical cases |
|---|---|---|
| Vehicle quality issues | 42% | Engine oil leakage not notified |
| Contract disputes | 28% | Concealing accident car records |
| After-sales service | 19% | Refusal to claim within warranty period |
| Deposit refund | 11% | Testing fee is non-refundable |
2. Official complaint channels and timeliness
| channel | Way | Processing time | success rate |
|---|---|---|---|
| Customer service hotline | 400-060-8020 | 1-3 working days | 65% |
| APP complaint | Order page "Dispute handling" | 3-5 working days | 72% |
| Official Weibo | @guazi second-hand cars | 24 hours response | 58% |
3. Comparison of third-party complaint platforms
| platform | Scope of acceptance | processing cycle | Advantages |
|---|---|---|---|
| black cat complaint | All categories | 3-7 days | High exposure |
| 12315 | consumer disputes | 15 working days | Administrative effectiveness |
| car quality network | Automobile special | 5-10 days | Industry certification |
4. Four-Step Method for Efficient Complaints
1.Evidence solidified: Save test reports, chat records, and original contracts. It is recommended to use screen recording or notarization.
2.strata complaints: Go through official channels first, and then upgrade to a third-party platform if failed.
3.Material specifications: The complaint letter must include the order number, description of the problem, amount of appeal, and list of evidence.
4.Timeliness control: If you do not receive a reply within 7 days, you should immediately escalate the complaint channel.
5. Notes on rights protection
• Be wary of the "private settlement" trap and require a written settlement
• When major quality issues are involved, you can apply for third-party testing (the cost can be borne by the responsible party)
• Before legal proceedings, be sure to obtain the "Termination Mediation Letter" through 12315 Mediation
6. Latest policy developments
According to the amendment to the "Measures for the Administration of Circulation of Used Cars" implemented on August 1, platforms need to provide:
- Complete vehicle inspection data (including historical maintenance records)
- Car return guarantee within 30 days (concealing the situation of the car in a major accident)
- Clearly mark the specific standards for "certified used cars"
Through the above structured complaint guide, consumers can safeguard their rights and interests in a more targeted manner. It is recommended to use the official APP complaint channel first, as its response speed and resolution rate are relatively high. In the event of complex disputes, evidence should be retained in a timely manner and reported to the local market regulatory authorities.
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